At Resipi of Maroc, your satisfaction is our top priority. We take immense pride in providing high-quality hair care products that promote healthy, shiny, and silky hair. If you are not completely satisfied with your purchase, we are here to assist you with returns and exchanges.

Returns and Exchanges:

Eligibility: Returns and exchanges are accepted within 14 days from the date of delivery.

Conditions for Returns: To be eligible for a return or exchange, the item must be in its original, unopened packaging and in the same condition as when it was received.

Non-Returnable Items: Products that have been opened or used cannot be returned or exchanged due to hygiene reasons.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact us at rianaoverseaspune@gmail.com
or call us at +91-7066948495 within 14 days of receiving your order. Please include the following details in your email:

Invoice Number

Product Name and Order Number

Reason for Return or Exchange

Clear Images of the Product (if damaged or defective)

Once we receive your request, our customer service team will get in touch with you to guide you through the next steps.

Refunds:

Processing Time: Refunds will be processed within 10-15 business days after your return is received and inspected.

Method of Refund: Refunds will be issued to your original payment method.

Partial Refunds: In some cases, only partial refunds may be issued (e.g., if the product is opened or damaged).

Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

Damaged or Defective Products:

If your product arrives damaged, defective, or if there was an error with your order, please contact us immediately at rianaoverseaspune@gmail.com. We will arrange for a replacement or a full refund.

Cancellations:

If you wish to cancel your order before it has shipped, please notify us at rianaoverseaspune@gmail.com
within 24 hours of placing your order. If the cancellation is approved, we will refund the full amount to your original payment method.